Computerized queuing systems and speech technologies

The paper reviews current state and development trends of computerized queuing systems and speech technologies. Despite scientific advances of speech technologies, computer speech recognition have not yet achieved the level typical for human individuals. The paper shows that at the current recognition level, stable and effective operation of the systems with speech recognitioncan be attained by means of interface adjustment and dialogue management. The approaches to performance improvement of service systems with speech recognition with the help of algorithmic techniques are discussed.