Functional safety monitoring of large service systems

The functional purpose of information support of the organization's activities can be described in the form of a set of business processes. The article deals with monitoring the sustainability of the implementation on one platform of a large number of business processes for servicing a large number of customers, requesting a large number of different services at the same time, and requiring partial modification of business functions in real time. The consequence of these conditions is a significant number of conflicts, errors, and failures at different levels of implementation of the same services under time constraints. Business process monitoring is designed to identify and classify conflicts, errors, and failures for further management decision-making. In the article, the collection of functional, behavioral, structural, and information models of all business processes of the organization together with models and models of connected support is called organization metadata. Metadata are the basis for organizing current management and future development. The tasks of dividing the system into subsystems for organizing monitoring of functional security and using monitoring data to determine the root cause of the failure have been solved.