Research of options for constructing information management systems based on network models of queuing systems

The use of information management systems (IMSs) for the management of technical facilities is currently one of the directions for further improvement and increase in the effectiveness of the use of technical facilities in solving their target tasks. The existing modern IMSs are a set of hardware and software tools designed for collecting, processing and storing information and management. In the presence of a large amount of information and contradictory factors affecting the quality of management, making informed and timely decisions in the management process is impossible without the use of IMSs. The IMSs currently being developed are, for the most part, specialized systems and are designed to solve specific tasks. In this regard, the development and design of IMSs should be carried out taking into account the relationship with the target indicators and features of the management facilities, the results of a comprehensive analysis of information about the IMS elements in the process of functioning, and structural and algorithmic parameters that affect performance indicators. The use of mathematical models for the study of options for the construction of an IMS is the basis for the design and development of devices and subsystems of an IMS. The IMS models currently being developed make it possible to conduct research for single-stage management processes with the presence of similar service facilities in the system. At the same time, modern technical facilities and control systems are complex complexes with cyclically repeating control processes of various types of means. As a rule, such complexes have a set of parallel operating devices (control channels) that provide control of different types of objects at various stages of information processing. In this case, the structure of the IMS must be represented as a multiphase multichannel technical system in which the process of simultaneous management of several objects of various types takes place. In this regard, the purpose of the article is to develop a mathematical model of an IMS with two phases of management and the presence of an arbitrary number of serviced different types of management facilities. The basis of the model is a multiphase CFR network model with a limited waiting time for an application in the service queue. The study on the model allows choosing an option for building an IMS, in particular, choosing the optimal number of control channels for various types of objects according to the criterion of optimality and restrictions on the cost and time of management. An algorithm for selecting an option for building an IMS has been developed, and an example of calculating the number of control channels for managing three types of objects is given.