| 1. |
Yu. G. Savinov, M. D. Podgornov, A. A. Tolubaeva, “Strategies for choosing the number of call center agents with "impatient" customers using simulation modeling”, Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii", 2023, no. 1, 148–157 |
1
|