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Publications in Math-Net.Ru |
Citations |
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2024 |
| 1. |
O. S. Dudina, “Analytical modelling of systems with a ticket queue”, Journal of the Belarusian State University. Mathematics and Informatics, 2 (2024), 40–53  |
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2021 |
| 2. |
Bin Sun, S. A. Dudin, O. S. Dudina, A. N. Dudin, “A customer service model in an adaptive-modulation mobile communication cell with allowance for random environment”, Avtomat. i Telemekh., 2021, no. 5, 86–105  ; Autom. Remote Control, 82:5 (2021), 812–826   |
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2013 |
| 3. |
S. A. Dudin, O. S. Dudina, “Help desk center operating model as a two-phase queueing system”, Probl. Peredachi Inf., 49:1 (2013), 66–82 ; Problems Inform. Transmission, 49:1 (2013), 58–72 |
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2011 |
| 4. |
S. A. Dudin, O. S. Dudina, “Call center operation model as a $MAP/PH/N/R-N$ system with impatient customers”, Probl. Peredachi Inf., 47:4 (2011), 68–83  ; Problems Inform. Transmission, 47:4 (2011), 364–377 |
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