I. N. Sinitsyn, A. S. Shalamov, I. V. Sergeev, E. R. Korepanov, V. V. Belousov, T. S. Gumnikova, V. S. Shorgin, E. S. Agafonov, “Methods and tools for optimal planning of process parameters in aftersale service systems of high technology products”, Sistemy i Sredstva Inform., 24:2 (2014), 4–22
